Please note that although most items can endure our decoration processes, some may not depending on the construction, the style of leather, jewelry, wood, metal or glass type or finish. In the event Inkwell Designers℠ determines that item cannot be engraved, embossed, debossed, monogrammed or uv printed, item shall be returned to the customer at the customer’s expense. We retain the right to refuse service on items we are not comfortable working with. We will do our best to determine this before shipping through asking thorough questions and obtaining multiple images of the item from the Customer.
All drop-off appointments require a $30 Service Deposit which will be credited toward any service you choose to move forward with. Due to a high number of no-shows we have had to implement this Service Deposit to ensure customers are committed to engaging our services. Appointments are REQUIRED for drop-off. It is always helpful to email a picture of your item to desiree@inkwelldesigners.com before the meeting. If you no-show your drop-off appointment after 15 minutes, you will not be refunded the Service Deposit.
If you need your item quickly, there is an additional $50 rush fee for less than 48 hour service so please let us know if you need a quick turnaround.
By submitting payment online or offline you agree with the following:
I understand that submitting payment does not guarantee a specific day or time slot as we process payments and work schedules on a first come, first served basis. We will do our best to stay within the timeframe promised in our initial call or meeting but there is no guarantee, especially during holiday seasons or special events. Work will commence once payment has been made.
We will make every attempt to communicate with our customers, but if there is a delay in response from the Customer, Inkwell Designers® has the right to reschedule my project at any time for any reason. It is the customer’s responsibility to be in communication with Inkwell Designers® if they need to reschedule or change the timeframe of the project.
Related to liabilities our Company shall not be liable under any other claim in tort for claims of defects, loss or damage which arise as result of improper use by the Customer or due to ordinary wear and tear. If the Company agrees to remedy a defect, Company may charge Customer for the costs of such repair and shipping.
The Company is not liable for incorrect spellings or errors which are supplied by Customer and full payment is still required from Customer for any products or services regardless of subsequent claims of errors or misspellings. Logos must be sent as NATIVE vector files (ai, eps, pdf or svg). You cannot make a vector file from a raster file by just changing the filetype. It must be a native, transparent vector file, 300 dpi, black and white only for engraving and CMYK color for uv printing. No background please. If the logo engraves blurry or the colors aren’t correct it is because the logo isn’t in the proper format, and Inkwell is not responsible if the items have to be redone. We can vectorize the logos for you for a charge of $45 per logo. You must have permission to use the logo and prove you do.
All risk related to the articles, items or products supplied by Customer to Company for engraving, embossing, laser cutting, laser engraving, calligraphy, uv printing, embossing, painting, debossing or monogramming shall be retained by the Customer and there shall be no liability upon the Company related to any error or damage to articles, items or products while in the possession of the Company, nor as a result of direct or indirect damage from the process of engraving, embossing, laser cutting, uv printing, laser engraving, calligraphy, embossing, painting, debossing or monogramming. We have a strict NO REFUND policy for any work done.
Once you pick up your item, there are no returns or refunds. You have given final approval by viewing it and driving away with it.
UV PRINTING on any tumbler other than our supplied Polar Camel® tumblers is NOT guaranteed. Also wear and tear on ANY tumbler we uv print might chip the design. Please be aware these tumblers must not be dishwashed or soaked in water. You are assuming all the risk.
Any damages during shipping both to and from the Company including breakage, water damage or any other issues are assumed by the Customer. We are not responsible for delays or loss by the shipping carrier after the item has been dropped off at the shipping carrier.
All of our work is done by hand; therefore, promises or warranties regarding uniformity cannot be made. Each item is constructed differently and there are many variables at play including finishes, dyes, zippers, bubbles, uneven seams, etc. The Customer assumes all risk once payment has been made. THERE ARE NO REFUNDS FOR ANY COMPLETED WORK. If the item and final images are approved upon project completion and the customer decides to make changes, any work to make the changes will be the responsibility of the customer as well as shipping costs. We highly recommend providing a sample item before moving forward with the actual work.
If Customer requires a signature from the delivery company of choice, there may be a delay in delivery, additionally delaying the project timeline. Please send all items without signature required. We are not responsible for any damage to the item during the shipping process both to our office and back to the Customer.
We will not work with antiques or one-of-a-kind items.
Copyrighted or trademarked works are produced at the discretion of the artist. It is the customer’s responsibility to determine if rights are reserved on such material and permission to use them must be requested from the copyright owner. It is the customer’s responsibility to secure appropriate documentation if there is the possibility of conflict with ethics or law.
Client email will be added to our newsletter list unless otherwise noted.
NOTE: Any items dropped off, sent to us and not picked up or requested back within a 30 day period from time of receipt will require a fee to store. We have limited storage space so please come get or request your items back within a reasonable timeframe. If items are not picked up or sent back within 30 days, a storage fee of $25 per day from the date the item was dropped off will be added to your final bill. They will be destroyed or thrown away after 60 days.
These Terms and Conditions represent a contract between Inkwell Designers® and the Customer. This contract is governed under the laws of the State of Georgia. Any and all disputes related to this contract shall be brought exclusively in the courts of Cherokee County, Georgia. The prevailing party in any such legal dispute shall be entitled to attorney’s fees and costs.
Contact us or call (833) INK-WE11 or (833) 465-9311 if you have questions about our policies.
